Shipping Policy

📦 Shipping Policy – The Chosen Apparel
Effective Date: 26.08.25


At The Chosen Apparel, we’re committed to delivering your order with speed, care, and transparency. This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website.

🌍 Shipping Coverage

We proudly ship to:

  • United Kingdom, including Northern Ireland
  • International destinations supported by our carriers

If your location is not available at checkout, please contact us prior to placing your order.

 

💳 Taxes & Duties – No Hidden Fees

All applicable taxes and duties are calculated and charged at checkout. This ensures:

  • Transparent pricing
  • No unexpected fees upon delivery
  • A seamless experience for both UK and international customers

Customers will not be liable for any additional customs charges after checkout.

⏱ Order Processing

  • Orders are processed within 1–3 business days
  • Orders placed on weekends or UK public holidays will be processed the next working day
  • During peak periods (e.g. product launches, promotions), processing may extend to 5 business days

 

📦 Shipping Fees

Shipping rates are calculated at checkout based on:

  • Destination
  • Package weight
  • Selected service level

Promotional free shipping may apply during specific campaigns.

 

🔍 Tracking & Confirmation

  • Once dispatched, you’ll receive a shipping confirmation email with tracking details
  • Tracking may take up to 24 hours to activate after dispatch

 

đźš« Address Accuracy & Failed Deliveries

  • Customers are responsible for providing accurate shipping information

  • Orders returned due to incorrect addresses or failed delivery attempts may incur a re-delivery fee
  • If an order is returned to us, we will contact you to arrange re-shipment or refund (excluding original shipping costs)

 

đź“© Lost or Damaged Shipments

If your parcel is lost or arrives damaged:

  • Contact us at support@thechosenapparel.uk within 7 calendar days of delivery
  • We will initiate an investigation with the carrier

  • Resolutions may include a replacement or refund, subject to carrier confirmation

 

🛡️ Legal Disclaimer

The Chosen Apparel is not liable for:

  • Delays caused by third-party carriers
  • Customs clearance procedures
  • Inaccurate shipping information provided by the customer

We reserve the right to update this Shipping Policy without prior notice. The version published at the time of your order will apply.

 

🙌 Our Promise

Every order is packed with precision and purpose. We stand behind our commitment to transparency, reliability, and premium service. If anything falls short, we’ll make it right.



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